TABIeSIM | Inquiry

Inquiry

If you are still having problems after checking the FAQ,
please contact us by entering your email address and the details of your inquiry.

FAQ

Can I cancel my application?

You may cancel your application free of charge until the day before the usage start date. If you wish to cancel the application, please cancel by clicking the URL provided in the payment completion email. Your payment will be refunded according to your payment method.
If your application date and Usage start date are the same, your application will be automatically cancelled the next day if payment is not completed on the application date.

What payment methods can I use?

You can pay by credit card.

I have made a payment but my eSIM is not working.

Your eSIM will be available from the usage start date you register. You can confirm the usage start date from the application completion email.
When you start using your eSIM, you will need to set up it. Please clickhereto learn how to set up. If you are unable to use the eSIM after setting it up, the EID number you registered may be incorrect. Please check your application details and if the EID number is incorrect, please resubmit your application with the correct EID number. *Refunds will not be available after the usage start date.

The data transmission speed suddenly slowed down.

Normally, the maximum data transmission speed is 5 Mbps for both uplink and downlink, but If your data usage is too high, the transmission speed thereafter will be limited to 128 kbps.

TABIeSIM is not on my credit card or other payment statement.

Since charges will be made by LinksMate, "LinksMate" will appear on your payment statement.

Inquiry form

After you submit your inquiry, a confirmation email will be sent to the email address you entered. If you do not receive a confirmation email after waiting more than 30 minutes, the email address you entered may be incorrect. Please try again with a correct email address.